FAQ

Find answers to frequently asked questions about the VIC, donations, and our programs. See the most common topics and more. If you have any questions that are not answered here, please email us at info@nmvic.org.

FAQs:

General VIC FAQs

No. The VIC does make calls to Service Providers informing them of our Services. Occasionally, we’ll call or email people that have a history of donating to the VIC to inform them of a new service or opportunity.

No. We have never participated in door-to-door solicitation for donations. If you encounter someone claiming to be a staff member or client asking for money, please politely decline and inform the VIC by calling: 505-296-0800.

We value our donor’s privacy and never sell, rent or share our mailing list with anyone. For online donations, the VIC is committed to using a secured server to protect personal information. Click here to read our privacy policy.

New Mexico is one of only four States in the nation experiencing an increase in the number of homeless Veterans (16.4% – 2018). Today, there are more than 158,000 Veterans living in the State. Nine percent of these live in poverty and nearly 17% are homeless.

The VIC applies a “hand up” not a “hand out” approach to offer. VIC staff and volunteers are there every step of the way to help them change their lives for the better, but we also ensure they are contributing members of society, including requiring volunteer hours and other obligations as part of their enrollment into our programs.

Yes, the VIC does do odd jobs including yard work and moving services, and we employ Veterans enrolled in our programs for these services. Please contact our Operations Department for details and questions at 505-265-0512.

Emergency Housing: for Veterans literally homeless or couch surfing and who will be subsequently enrolled in our Transitional or Rapid Re-housing programs.

Transitional Housing: providing safe and supportive housing that includes life skills education, Relapse Prevention, Clinical Counseling, Employment Assistance, and other supportive services. Our program also accepts those who were previously incarcerated (depending on the charges), LGBTQ, Veterans in recovery from substance use, and those with some emotional or physical disabilities.

Rapid Re-Housing: for Veterans that are ready to move into their own apartment, and able to financially afford long-term independence within 9 months of enrollment.

We encourage family or community members to contact us about services rather than try to determine if a Veteran is eligible. You can call the numbers below to connect with a staff member who can answer questions you may have, or if you are a Veteran they can screen you for our services:

505-296-0800 or 505-265-0512

Or, click on VIC Programs to learn what services we offer and for additional information.

No. We work closely with the VA, but we are not affiliated with them. We are a 501(c)(3) nonprofit organization.

No, we are not a shelter or feeding site. Our programs are made to help you transition out of homelessness and regain control of your life. The VIC does have a food pantry at our Central location, with posted hours. We also have periodic public events where we provide food to anyone in the community.

We do have Resident Monitors to help our clients in Transitional Housing 24 hours a day, but our primary staff are here Monday to Friday from 8 a.m. to 4 p.m.

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Donations FAQs

Yes. The VIC’s website is equipped with a secure server to process all donations.

Category: Donations FAQs

Yes. You can elect to make a one-time gift or make a recurring donation using our secure online donation page.

Category: Donations FAQs

Yes. You may direct your donation to the area of need that is most important to you, or you can designate your gift to where it is most needed.

Category: Donations FAQs

Yes, to the fullest extent allowed by law. The VIC is a 501(c)(3) non-profit organization that is qualified to receive tax-deductible donations. Contributions to a charitable organization are generally deductible by individuals who itemize their deductions on their tax returns. We recommend you consult with a tax professional regarding how your contributions may impact your tax situation.

Category: Donations FAQs

We are committed to keeping fundraising and administrative costs as low as possible. 90 cents of every dollar spent goes into programs, directly helping Veterans and their families.

Category: Donations FAQs

There are many ways you can support the VIC. We accept in-kind donations of clothing, food,, furniture, household items, and hygiene supplies. Click on Donate Goods for more information including how to shop directly from our Amazon Wishlist.

We also have a Vehicle Donation Program and are able to accept gifts of property. We provide free towing service and take care of all the paperwork.  Click on Vehicle Donations for more information.

Monetary donations are always appreciated. You can make a one time or reoccurring contribution online using our secure server.

You can also mail a check to:

Veterans Integration Centers
1301-1 Ortiz Drive SE
Albuquerque, NM 87108

Category: Donations FAQs

No, we don’t leave yellow bags for donations at people’s doors. That organization is Vets Connect.

Category: Donations FAQs

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Emergency Housing FAQs

Yes. Our staff will help you get a DD214 replaced, and can direct you on where to go for enrollment at the VA hospital, if you’re not currently enrolled. We may be able to help verify your Veteran status to establish eligibility. You won’t be turned away for services!

Depending on which program you are enrolled in, you may not need active duty time for services to be provided. We have multiple programs that have different service requirements. Speak with one of our Outreach Specialists to see if you qualify.

Emergency Housing may be an option if you are also trying to get out of homelessness AND willing to work on the struggles that led you to it. You will need to contact the Emergency Housing program at our Central Office, if you are literally homeless or couch surfing, to be screened. Please call (505) 296-0800 and ask for the Emergency Housing program.

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Transitional Housing FAQs

Yes. Our staff will help you get a DD214 replaced, and can direct you on where to go for enrollment at the VA hospital, if you’re not currently enrolled. We may be able to help verify your Veteran status to establish eligibility. You won’t be turned away for services!

The Veteran does not have to qualify for VA healthcare to qualify for Transitional housing. But you will be required to go to the VA to register, and will have to interview with our VA Liaison as part of the enrollment process, if accepted.

We can absolutely help you get your DD214, birth certificate, VA ID, or other form of ID. Sometimes this is a quick process, but sometimes it is more lengthy. We will help you with the process even if you don’t qualify for or chose to participate in the Transitional Housing program.

Depending on which program you are enrolled in, you may not need active duty time for services to be provided. We have multiple programs that have different service requirements. Speak with one of our Outreach Specialists to see if you qualify.

The Transitional Housing (TH) program can provide housing for 3 months and up to one year, although most clients graduate to independent housing after 6 to 9 months.

Our program accepts legally married spouses of any gender, including minor children under the legal guardianship of either spouse. The client receiving services must be an eligible Veteran.

There is no drug or alcohol use of any kind allowed while enrolled in the program. This includes medical marijuana. While medical marijuana is legal in New Mexico, the VIC receives federal funding, and the federal government does not recognize medical marijuana as a legal drug at this time.

Drugs or alcohol use is not allowed while in the Transitional Housing Program, while on or off property. The VIC can and does require pre-entrance and random Breathalyzer and Drug testing.

Transitional Housing does allow smoking on property. But it must be done outside of the apartments at designated areas. There is no smoking inside the apartments or on the porch/deck/patio.

The VIC’s Transitional Housing program provides temporary, safe and supportive housing while Veterans work on other struggles that led to the homelessness. Once ready, the Veteran will work with our team to locate adequate permanent housing in the community. We work with many providers throughout the state, including having a Housing Specialist on staff that can work to address barriers to permanent housing like evictions or bad credit.

Everyone has a roommate in our program. Battle Buddies are an essential part of our programs. You will be assigned an apartment, with up to 2 roommates, and will work together to maintain the unit that has a full kitchen, bathroom and living room.

The only animals allowed in program are service animals (dogs), as recognized by the American’s with Disabilities Act (ADA). The Veteran will need to provide proof of vaccines for the animal, or be prepared to obtain them within 30 days of enrollment. If the animal poses a threat to anyone else in the program it will not be allowed to stay. The Veteran will be required to keep the animal on a leash, under control, and with you at all times as a service animal. You will also be required to clean up after the animal.

Our programs are made to provide a “hand up”, not a “hand out”. All Residents have a Community Service obligation that is dependent on your unique situation. Some Residents may have a small participation fee, but this is also dependent on your unique situation. If you have NO income, that is fine too. You do not need to pay to stay in our programs.

Because the Transitional Housing program does require clients to share rooms, you are limited to bringing 2 large suitcases. All belongings will be searched upon enrollment, and you are not allowed to have weapons, illegal drugs or paraphernalia, pornography, or medications that are not prescribed to you. These items will be confiscated and held for you until you exit our programs.

The VIC will accept Veterans with all types of disabilities, as long as you can still care for yourself and perform all Activities of Daily Living (ADL) including bathing and grooming, dressing and undressing, meal preparation and feeding, transferring, safe restroom use and maintaining continence. The VIC does not provide any form of medication management or skilled nursing services.

We are able to accept Veterans with any type of discharge EXCEPT Dishonorable.

There is a curfew of 9 p.m. Sunday through Thursday, and 10 p.m. Friday, Saturday and holidays. This is in place for your safety, as well as accountability. It is not expected that clients be in bed at curfew, but must be on property when night checks are done by our Monitor Team.

We do have WiFi access for our Veterans and computers for you to use, with restrictions. We encourage clients to access the local library, but recognize that there are times when it is not possible.

We do have ADA accessible apartments for those in need. Please let your staff member know during your interview.

Yes, you can. The goal of Transitional housing is get you off the streets, work on the challenges that made you homeless, and prepare to move into stable and permanent housing. Sometimes this may be in other places where you might have a family support system or other resources. Our team can help you make those plans and possibly connect you with other programs in that area. Our goal is to ensure you have a stable plan that ensures you housing stability no matter what your situation.

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SSVF FAQs

No, the SSVF Program is not permitted to use funds to help pay for gas. You can try contacting the Salvation Army or St. Vincent De Paul to see if they have any funding. Also, the police department may have funds or know of additional resources.

Category: SSVF FAQs

No, the SSVF program cannot help pay to get your vehicle fixed. You can try contacting the Salvation Army, Catholic Charities, or St. Vincent De Paul to see if they have any funding.

Category: SSVF FAQs

If you have a disconnect notice, the SSVF program can assist you since you must maintain utilities in order to remain stably housed with a legally executed lease in the state of New Mexico.

If you have a delinquent notice, try contacting the utility provider and see if they will work with you on a payment plan. You can also try contacting other service organizations such as St. Vincent De Paul, the American Legion, Catholic Charities, or the Salvation Army who may have funding to assist you.

Category: SSVF FAQs

Unfortunately the SSVF program cannot use funds from our grant to help you move. You can try contacting other service organizations such as the American Legion or Salvation Army to see if they can assist you.

Category: SSVF FAQs

Once you have been approved for enrollment, our process is fairly fast. We will make every effort to help contact your landlord, but do not guarantee anything since we are an outside provider. You can expedite the process by having all your documents ready once you call us (see website for normal documents needed).

Category: SSVF FAQs

Because each situation is unique, the amount and length of time you are provided assistance is dependent on the plan you and your case manager create to ensure your long-term housing stability and independence.

Category: SSVF FAQs

Yes, we can still help you find an apartment. We have a Housing Specialist that will assist you with this process and we have several property managers and landlords that we work with frequently and who are willing to work with you when it comes to poor rental history.

Category: SSVF FAQs

Unfortunately the SSVF program cannot pay for mortgage payments, but we are happy to evaluate your for other programs that the VIC has which may be able to assist you. Please call our Emergency Housing Program at (505) 296-0800, extension 108.

We also encourage you to contact your lender and communicate with them directly since many have special payment plans during these difficult times. You can also try contacting the New Mexico Mortgage Finance Authority at (505) 843-6880, who have several housing programs and resources that might be able to assist you.

Category: SSVF FAQs

Unfortunately the SSVF program cannot use funds from our grant to help you with your move. Trying contacting the American Legion to see if they have any funding.

Category: SSVF FAQs

Yes. Our staff will help you get a DD214 replaced, and can direct you on where to go for enrollment at the VA hospital, if you’re not currently enrolled. We may be able to help verify your Veteran status to establish eligibility. You won’t be turned away for services!

Depending on which program you are enrolled in, you may not need active duty time for services to be provided. We have multiple programs that have different service requirements. Speak with one of our Outreach Specialists to see if you qualify.

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